General
Due to system limitations, if items in a single transaction come from multiple locations, shipping charges may apply to each item, which can result in overcharges. If this happens, we will refund any overcharges to ensure you're only charged the correct amount.
Click & Collect
No, there is no additional fee for using the Click and Collect service.
Most orders are ready the same day. If your items are being transferred from our warehouse, please allow up to 24 hours for your order to be ready.
If you cannot pick up your order, we can arrange for a courier to deliver it to you. We’ll process your payment for the shipping fee and grab your shipping details.
Yes! Items listed as online-only can be transferred to our store for pickup. Please allow up to 24 hours for this process.
Returns
Head to our returns page, where you'll find our full returns FAQs and info.
Shipping
Head to our Shipping page, where you'll find our full returns FAQs and info.
Loyalty
Head to the bottom of our Loyalty page, where you'll find our full returns FAQs and info.