FAQs

General

Shipping is $7.50 for NZ nationwide and will take approximately 1-3 days.

Yes! We offer Click & Collect. You can order online and pick up at our store in Mount Maunganui. You can pick up your order during store hours and after we have sent a pickup notification.

Our shirts are 100% Cotton and are made in either Honduras or Haiti. They are printed here in New Zealand.

All of our prints are designed and owned by Mount Longboards.

We use sustainable packaging such as compostable shipping packets, paper bags and recycled shipping material. We also purchase our shirts from a repuatible manufactuer who have been listed on the Dow Jones Sustainability Index for 5+ years. We are continuing to find more ways we can be more sustainable and environmentally friendly for both our planet and our customers.

Click & Collect

You will be able to collect your order during opening hours.

Once your order has been processed, you will receive an email confirmation. It is helpful to have your order confirmation email available when picking up. If this information is not available when you collect your order, you will need to provide photo identification or details about your order (including your name and the products) to our store staff and they will locate your order for you.

For products that are available at your selected store, your product will be available for collection when a pickup notification has been sent. during our standard business hours. The pickup notification will be sent no later than 24 business hours after the order has been placed. We aim to process your order as quickly as possible.

At checkout select the pickup option and enter in the your details. Ensure you have not selected any express checkout options such as Shop Pay or Apple Pay, click and collect will not be available for this. 

Please do not collect your items unless you have recieved the pickup notification.

You will receive an order confirmation and then a pickup notification once your items are ready to be picked up.

once you have received your pickup notification, you can pick up your Click & Collect order during our store hours found here.

You are expected to collect your order within 2 weeks. if you need the 2-week pick-up extended, please contact the store directly.

Clothing

They are made from 100% Cotton

All our tees are unisex sizing unless specified otherwise.

Support

If you have a general enquire please contact us at info@mountlongboards.com

If you are wishing to return or refund a product please contact us at support@mountlongboards.com